Refund, Exchange, and Satisfaction Guarantee Policy

Refund, Exchange & Satisfaction Guarantee Policy

We offer a 30-day exchange and replacement policy. While we generally do not accept returns for refunds, we stand behind the quality of our products with a Money-Back Satisfaction Guarantee on qualifying items.

If there is an issue with your order, please contact us within 30 days of receiving your item so we can evaluate the situation and make it right.

Money-Back Satisfaction Guarantee*

LaLa Lava LLC guarantees that qualifying products will perform as intended and retain their shape under normal use and operating conditions.

If a qualifying product fails to perform as intended or loses its shape under normal circumstances, you may be eligible for a full refund of the product purchase price.

To request a refund under the Money-Back Satisfaction Guarantee, contact us at LaLaLavaLLC@gmail.com with your order information and a description of the issue. We may request photographs or other reasonable information to help us evaluate the product.

*The Money-Back Satisfaction Guarantee applies to product performance and shape retention under normal intended use. It does not cover damage or failure resulting from misuse, modification, improper installation, accidental damage, excessive heat, improper storage, use with incompatible equipment, or use outside the product's intended application. Shipping charges are not refundable unless otherwise required by law.

Exchanges and Replacements

To be eligible for a standard exchange or replacement, your item must generally be in the same condition in which you received it, unworn or unused, with any included tags, and in its original packaging. You will also need the receipt or proof of purchase.

Items that qualify for the Money-Back Satisfaction Guarantee because of a performance or shape-retention issue do not need to be unused.

To start an exchange, replacement, or satisfaction guarantee claim, contact us at LaLaLavaLLC@gmail.com.

If we request that your product be returned, it should be sent to:

LaLaLava LLC
11400 Arcola Rd.
Ste B1 PO Box 177
Arcola, IN 46704

Please contact us before sending an item back so we can provide the appropriate return instructions.

Damages and Order Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to provide an appropriate replacement, exchange, or refund when applicable.

Sale Items and Gift Cards

Sale items are generally not eligible for standard returns or exchanges unless otherwise stated. However, a sale item may still qualify for the Money-Back Satisfaction Guarantee if it fails to perform as intended or retain its shape under normal use.

Gift cards are non-refundable.

Exchanges

If you would like a different product, size, or variation, contact us first. Once your exchange is approved and any required return has been received, you may place a separate order for the replacement item.

Refunds

Refunds are generally available only for approved Money-Back Satisfaction Guarantee claims, defective or incorrect products when a refund is determined to be the appropriate resolution, or when otherwise required by law.

We will notify you after your claim has been reviewed and, when applicable, after the returned product has been received and inspected.

If your refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at LaLaLavaLLC@gmail.com.